Refund, Return & Cancellation Policy

We want you to be satisfied with your purchase. Returns are accepted under the following conditions:

• Return Window: You may return products within 7 days of delivery.
• Eligibility:

  - The item must be unused, untampered, and in its original packaging with tags intact.

  - Returns are accepted if:

  • The packaging is unopened, OR
  • The product is damaged, defective, or not as ordered.
• Non-Returnable Items:

  - Custom-tailored garments are not eligible for return unless defective or incorrect. Please ensure correct measurements and details at the time of order.

• Return Process:

  - Notify our customer support within the return period.

  - Use a registered courier to ship the product back to us.

  - Retain the shipment tracking number for your records.

• Inspection:

  - All returned products will be inspected.

  - We reserve the right to reject returns if the item has been used, damaged, or tampered with.

• Shipping Charges:

  - Shipping & Handling fees are non-refundable unless the return is due to our error.

Refunds are processed for eligible returns and cancellations as per the below terms:

• Refund Eligibility:

  - Refunds apply for approved returns (as outlined above) and eligible cancellations.

  - Refunds will be processed only after returned items pass our quality check.

• Mode of Refund:

  - Refunds will be done only through the Original Mode of Payment.

• Refund Timeline:

  - Refunds will be processed within 10 to 45 days, depending on your credit card issuing bank or payment provider.

• Note: Original payment gateway charges and shipping fees are non-refundable, unless the issue is on our side.

We understand that plans change. You may cancel an order under the following terms:

• Cancellation Window:

  - Orders can be cancelled within 24 hours of placement, provided production or shipping has not begun.

• Custom Orders:

  - For custom tailoring services, cancellations will be accepted only within 24 hours and before stitching work starts.

  - Once tailoring begins, the order becomes non-cancellable and non-refundable.

• Refund After Cancellation:

  - Approved cancellations will be refunded to the original payment method.

  - Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days, depending on your issuing bank.

For any queries or to initiate a return, cancellation, or refund request, please contact our customer care team at:

We’re here to assist you and ensure a pleasant experience with Tsamym.